Sayer Clinics Limited uses your personal data to provide our service to you. We have described how we collect, store and use your data in this Privacy Policy. We take our responsibility to look after your data seriously and we respect your privacy. There are steps you can take to control what we do with your data and we have explained those steps below.
When we talk about data and personal data in this Privacy Policy, we mean personal data which identifies you, such as your name and contact details.
This Privacy Policy also includes information about how your information is used on our systems and where that information is stored and disclosed.
Sayer Clinics ltd is responsible for your data. Our address is; 8 Sunningdale Gardens, London W8 6PX. We are the data controller of the data which we collect from you, and as such we control the ways your personal data are collected and the purposes for which your personal data are used.
We collect and process your personal data in order for us to :
If you receive our newsletter, you can control if you want to opt out by either clicking the unsubscribe link in the bottom of the most recent newsletter email that you’ve been sent, or you may log in to your account online, click the “account details” button and deselect the newsletter option.
You can opt in to marketing emails by logging in to your account, click the “account details” button and selecting the newsletter option.
If you’re unsure, email us on info@sayerclinics.com and we’ll adjust your preference according to your wishes.
Active patients
We keep your account active with your full treatment history for as long as you are a patient with us. This allows us (our staff, practitioners and the website) to provide a personalised service to you.
Inactive patients
Once your account has reached 7 years of inactivity (no login or no appointments booked within a 7 year period), we will get in touch with you to let you know that we are going to remove your account and discuss what to do with your information.
If you have never booked an appointment with us within a 2 year period, we will send you an email giving you 24 hours notice that your account will be removed. If you don’t reply to the email, then your account will be removed from our systems.
We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.
We have technical measures in place to protect your information and so that your account remains secure. We limit who can access our systems and keep our security and policies under review.
Our system for sending emails to you from the website does operate outside the EAA, but it is Privacy Shield Certified as can be seen in this article.
The system that sends our marketing emails operates outside the EAA and is Privacy Shield Certified as can be seen in this article.
Under the GDPR, you have several rights that you can exercise.
Should you wish to exercise any of these rights, please contact us on info@sayerclinics.com or call the clinic on 07555615330 and we’ll help you. There’s no charge for these requests (unless repetitive) and we aim to fulfil your request as soon as we can and within 30 days.
We do not use profiling or automated decision making, so that is not something that our patients need to opt out or opt in to. We personally read all of your mail, texts and written requests. No robots here.
Currently, there’s no process by which we can automatically share your patient history with another provider that you specify (data portability), so your right to data portability cannot practically be fulfilled. However, should you wish to exercise this right, please contact us at info@sayerclinics.com and we’ll liaise with our technical team in order to discuss your request.
Alternatively, you can contact the Information Commissioner’s Office by telephone on 0303 123 1113 or view their website at www.ico.org.uk/concerns/.
You can write to us at Sayer Clinics, 8 Sunningdale Gardens, London W8 6PX. You can email us at info@sayerclinics.com or call the clinic on 07555615330 during clinic opening hours.